Returns & Exchanges

We always want to make the right choice for the planet, including with our returns and exchanges process. We partner with Happy Returns for aggregated shipping to reduce cardboard waste and lower greenhouse gas emissions.

  • Step 1
    Select the items to return (or exchange for domestic returns).
  • Step 2
    Get a return confirmation.
  • Step 3
    Visit a Return Bar for an instant refund on most orders, or ship it back to us.

FAQs

  • What is your return/exchange policy for domestic orders?

    We offer a 60 day return/exchange policy from the time of purchase. If you would like to process a return or exchange for any reason, you may do so at faherty.happyreturns.com.

    You will be provided the option of bringing your item(s) to a designated Happy Returns location, for a box-free, printer-free return or exchange. Added perk: you’ll see your refund within minutes for most returns dropped off at one of our Happy Returns locations. The provided QR code will expire after 30 days, if unused.

    Want to mail-in your return instead? You will have 30 days to use the return label issued. Please note, the initial shipping cost is non-refundable.

    If returning online, you will be charged a $7 label fee, which helps us to cover the cost. This fee only applies to "mail-in" returns — returns in our stores, at a Return Bar, and gift returns are free. Returns that haven't been dropped off at a Return Bar or shipped within 30 days will automatically expire.

    If exchanging, you will not be charged shipping, as exchanges are free.

  • What is the Return Bar?

    We partner with Happy Returns by PayPal to offer box-free, printer-free returns and exchanges at nearly 9,000 locations in the contiguous U.S. Start your return online, select the items you wish to return, and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off, no box or label needed! If you do not have a Happy Return bar location near you, please contact us at hello@fahertybrand.com

  • I used a discount code on my original order and want to make an exchange. Will the discount be honored?

    Yes! By processing an exchange via our returns portal, your discount will be honored.

  • Can I return/exchange online purchases in store?

    Yes! Online purchases can be returned or exchanged at any of our Faherty Brand store locations. For more information on our store locations, please visit our Stores page.

  • What is your gift return/exchange policy?

    Gifts can be returned/exchanged at any of our store locations up to 60 days from the time of purchase. This timeframe may be temporarily extended during the holiday season. Gift returns and exchanges can also be initiated online. A pre-paid return label to send the original item(s) back to us will be issued. You will have 30 days to use the label. Once your return is received you will receive a refund back to the original payment method, or the gift recipient will be issued merchandise credit for the price paid for the item(s). If you have the purchaser’s first and last name, email address and order number you will be able to initiate an online return/exchange. If you require further assistance, please contact us for help!

  • Can I return a Final Sale item?

    Final sale items are not eligible for returns or exchanges. This includes items purchased at one of our sample sales. Please note that items will be marked as “final sale” on their product page and at checkout.

    If you would like to part with one of your final sale items, we encourage you to list it on our online resale platform, Second Wave, where you can earn cash or credit toward your next in-store or online purchase for every item you sell.

  • What is Faherty Second Wave?

    Here’s the deal: as a clothing company we know we are part of consumer culture, so it’s on us to make this industry better and less harmful.

    That’s why we created Second Wave, our online resale platform, where pre-loved Faherty pieces start the next step of their journey. Circularity is important to us, so we’re giving you the chance to sell your Faherty favorites to someone else instead of throwing them away, and the chance to buy lightly-worn and well-loved pieces from other members of our community. This extends the life of our designs and keeps them out of landfills.

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