Gifts can be returned/exchanged at any of our store locations 60 days from the time of purchase. This timeframe may be temporarily extended during the holiday season. Gift returns and exchanges can also be initiated online. A pre-paid return label to send the original item(s) back to us will be issued. You will have 30 days to use the label. Once your return is received you will receive a refund back to the original payment method, or the gift recipient will be issued merchandise credit for the price paid for the item(s). If you have the purchaser’s first and last name, email address and order number you will be able to initiate an online return/exchange. If you require further assistance, please contact us for help!