Frequently Asked Questions

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Unfortunately, as stated on our checkout screen, we are unable to make changes to an order once it has been placed. This includes order/item cancellations or changes in shipping method. We apologize for any inconvenience and kindly ask our customers to review their orders prior to submitting payment. If you need to change your shipping address, please email hello@fahertybrand.com as soon as possible. We cannot guarantee a carrier’s ability to change a delivery address once an item has shipped, but we will do our best to accommodate your request. 

Though we recommend shopping through our website,  you can call and place an order with our customer service team at (877) 745-8994 during business hours. Our stores cannot take credit card payments over the phone. However, if you want to purchase a specific in-store item, you can do so by first purchasing a Faherty brand gift card online or through customer service. The gift card information emailed to you can then be used to make a purchase over the phone with any of our store locations. If you need further assistance, please contact hello@fahertybrand.com

Yes! Product availability displayed on our website should accurately reflect both in-store and warehouse inventory. However, some specialty items are only available at certain store locations. If an item you are interested in is out of stock you can join our waitlist to be notified once available. On the product page, select the desired size, then click  JOIN THE WAITLIST. Ensure the correct size is indicated, then input your email or phone number to be alerted to the item’s availability.

Faherty makes every effort to only display items that are currently in stock and available to ship. However, there may be instances from time to time where we run out of stock in an item. In these instances you will receive an email notifying you of an item’s cancellation. 

Your method of payment is only charged for each item shipped. If an item is not able to ship to you due to a stock issue, the cost of that item will drop from your pending charges. 

If you have any questions about your order or a cancellation, please contact hello@fahertybrand.com and we will be happy to assist you.

We currently accept Visa, Mastercard, Amex, and Discover. We can process payments through PayPal, Shopify Pay, Amazon Pay, and Klarna. 

What is Klarna? We now offer Klarna for all purchases made on our website. With Klarna, you can split your purchase into four payments, which will be automatically charged to your credit or debit card every two weeks. No interest, no catch, no upfront fees — it doesn’t get any easier. To get started, simply choose Klarna at checkout and follow the instructions — that’s it; Klarna handles the rest, automatically charging your card every 2 weeks. Learn more about Klarna here, or view Klarna’s terms and conditions here.

If using a pre-existing ShopPay or Paypal account, please double check that your auto-populated shipping address is accurate before purchase. 

Gift cards can be redeemed for online purchases by entering their code at checkout or providing that code when shopping at any of our Faherty store locations. We are unable to accept gift cards on phone orders through our customer service department. However, stores can take gift cards over the phone if you call them directly. 

When an order is placed on social media, you will receive a secondary email from Faherty brand. Please reference the order number and confirmation information sent to you from this Faherty brand email account. 

Currently, we are not able to provide gift-wrapping or gift notes for orders placed through our website. Our packing slips do not show prices of individual items, sales, or the order total, though original prices are shown on the small hangtags attached to the merchandise which cannot be removed before shipping.

We do offer gift-wrapping and notes for purchases made inside our store locations. Wrapping paper is also available for purchase on our website and can be sent directly to you for any gifting needs. 

If there is an issue with your order, please contact our customer service team at hello@fahertybrand.com and we will make it right.

We currently use FedEx as our shipping carrier and applicable rates are populated on the shipping page at checkout. Please note that the fastest shipping methods based upon the shipping address of the order will populate. USPS Ground shipping is free on orders over $150 (within the contiguous US). For orders under $150, a shipping fee will be added. For faster shipping options, please refer to the rates listed during checkout. Orders typically take 1-2 business days to process and be handed off to the carrier. 

P.O/APO: We currently ship to P.O. Boxes and APO bases. If you are shipping in either of these two scenarios the shipping carrier options will automatically adjust to USPS at checkout.

If you purchased more than one item, your order may arrive in separate packages depending on product availability within our warehouse. If an item is not available there, we’ll try our best to fulfill the remainder of your order through one of our retail locations. You should receive separate notifications with tracking for each shipment.

It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it,  please check with neighbors and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at hello@fahertybrand.com to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent. 

In certain instances, for reasons beyond our control, packages are returned to sender. It is the responsibility of the customer to let our Customer Experience team know if an order never delivered and is being sent back to the warehouse. Once a package has been confirmed as returning to sender, we will make every effort to replace the original order and re-ship it to you. However, some items may have gone out of stock within the shipping time frame. For these pieces, we would be happy to issue either a refund or merchandise credit. 

• If you are requesting a full refund for a returned package, the order must be received back by the warehouse before refunds are issued.   

We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onward to your cart at checkout and you will have full protection should something go wrong with your shipment.

Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Onward to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.

48 hours after the delivery date, you can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Please note, while Onward covers damaged packages, damaged or defective products are not covered by Onward, so please reach out to us at hello@fahertybrand.com for assistance or claims relating to our Guarantee of Quality.

If your package is lost or stolen, claims must be filed within 90 days of the purchase date.

Please note, you cannot file a claim until 48 hours after the delivery date.

Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

For any collaborations please reach out to press@fahertybrand.com as we would love to hear from you! 

We do currently offer an Affiliate program which can be found at the following link: fahertybrand.com/pages/faherty-affiliate-program

If you are interested in opening up a wholesale account with us please fill out the following form and a member of our Wholesale Team will reach out to you: Wholesale sign-up

Please refer to our Locations Page for further information on our stockists and where you can locate them. As third-party stockists hold their own inventory lists, Faherty brand is unable to provide inventory information for these locations.

All items purchased through our stockist channels still fall under our quality guarantee. If damaged, items are eligible for a merchandise credit of the current selling value of the item. If a receipt can be provided showing the original price paid, merchandise credit will be offered to honor the original cost.  

For any inquiries regarding a refund back to the original form of payment please reach out to the store from which the item was purchased.

You can find the size guide for an item on each product description page. Just select “Size Guide” and it will show you that item’s relevant measurements. 

Our products should run true to size (unless noted otherwise on the respective product page) and we recommend that you choose your normal size when purchasing. If you have any specific questions about fit, please feel free to contact hello@fahertybrand.com.

All our garments are prewashed. However, all dryers heat differently and high temperatures can sometimes constrict fibers. We recommend avoiding drying your garments on high temperatures for any extended period of time. Please see our care suggestions under FAQ  and your individual item’s care instructions. Please note, items that shrink in dryers are not eligible for coverage under our quality guarantee. 

If an item does not fit we offer free size exchanges which can be initiated within our Returns Portal. Size returns are accepted through the returns portal in unworn, unwashed condition with original tags attached. 

Different Faherty items have different size offerings. Our Men’s sizes range from XS-XXL and 28-42 in bottoms. In Women’s sizing, we offer select garments in XXS-XXL and 24-32 in bottoms. We also offer Kid’s sizing from 0-2 through age 10. Tall sizing is available on select garments  adding +2" body length, +1 1/2" sleeve length, and +2" inseam length to pants. 

We are excited to offer pre-order items which are made in limited quantities based on demand. If your item is pre-order, it means we are still awaiting its arrival from our factory to the warehouse. We try our best to forecast arrival dates for pre-order items, however dates may be subject to change. For any questions on pre-order items please refer to the item’s product page or your SMS notifications. If you are unable to locate your pre-order details, reach out to our Customer Experience team directly at hello@fahertybrand.com

We try our best to forecast arrival dates for all pre-order items, however these dates are subject to change due to external circumstances. Once an item has arrived in the warehouse it takes 1-3 business days to process and send out. If you have already purchased a pre-order item, we will ship it to you as soon as possible upon the item’s arrival to our warehouse. 

Yes, you may request a pre-order cancellation for a full refund if your item has not yet processed for shipping. Please reach out to hello@fahertybrand.com for any pre-order changes.

A full list of our official Faherty store locations can be found here. 

Inventory in stores and online will be similar but may vary at times.  Our website will have a full assortment of items and retail locations will usually have seasonal assortments. Please call your local store for specific product inquiries or reach out to our Customer Experience team at hello@fahertybrand.com.

Our online store ships all over the world and we also partner with a number of retail stores across the country to bring Faherty straight to you. Please refer to our Locations page for further information on our stockists and where you can find them. 

Discounts cannot be combined for any reason, including discounts from redeeming loyalty rewards. Applicable discount codes may be reserved for future purchases within promotional windows: please note that certain discounts do have set expiration dates and codes that are no longer valid will not be able to be used within the system. 

Yes we do! As a first-time customer, please log in with your email address and enter discount code WELCOME20 at checkout. This discount code is eligible for one-time use. 

Forgot to redeem your discount code at checkout? No problem! Contact hello@fahertybrand.com at your earliest convenience and we will retroactively apply your discount. You can expect to receive your partial refund within 3-5 business days. Please note, discount codes cannot be combined through retroactive application. 

We may honor one-time price adjustments on items with further markdowns within 7 days of receiving the item. Please note that flash sales or auto-applied discount codes are not included in this policy. Reach out to us at hello@fahertybrand.com for any questions or assistance regarding price adjustments!

A flash sale is a short-term promotion that is run on a certain collection of items. Please note that discounts on specified items will only be valid within the promotional window.*

*Faherty Brand reserves the right to alter the terms or duration of any special offers or sale promotions. 

If a code was issued to you through Faherty or one of our marketing partners, please enter that code at checkout to redeem the discount. We are not affiliated with any discount code search engines. Discount codes provided by these engines are often expired or not authorized for general use. These codes are not supported by our website. We are not obligated to honor discount codes obtained illegitimately or through online search engines. Please make sure you are authorized to use your applied discount code before proceeding with final payment. 

Yes! Discount codes provided by Faherty or one of our official marketing partners can be redeemed in store. Please present a screenshot of the discount code emailed to you by Faherty brand or our marketing partners to the store associate to redeem. 

To accommodate for holiday shopping, orders placed between 11/1 and 12/1 will be eligible for an extended time-based return window until the end of January (1/31). Orders 12/1 and onwards are eligible for the standard 60-day return window.

Gift returns may be completed through Happy Returns for merchandise credit; utilizing the Return Bar option is recommended for the easiest and quickest return experience!

Through the gift return process, gift givers are not made aware of completed gift returns.

If your eligible Faherty item was purchased within 60 days, you can exchange it
or return it for a refund; just follow the instructions and we’ll make it right.

If the item was purchased within the last five years and experiences a
performance issue, we will make it right. Just fill out and submit our Guarantee
Of Quality request form to start the repair process.

Altered or washed/worn items cannot be returned or exchanged. Items without their original tags or sanitary stickers cannot be returned or exchanged. Initial shipping costs are non-refundable. Items purchased through third-party stockists must be returned or exchanged at the retailer where they were originally purchased.*

Domestic: From the start of your return, you will have 30 days to use the return
label or QR code provided. If processing a direct exchange, you will not be
charged exchange shipping.

If you paid with Klarna and returned your purchase, all paid Installments will be returned back to you. Any remaining installments will not be billed. If you aren’t sure of your Klarna payment status, please contact Klarna directly.

*Faherty Brand is not responsible for any return made with a personal return
shipping label without prior notification. Please ensure all instructions are
carefully followed when completing your return, and only ship back items that
are selected for that specific transaction. Shipping labels/QR codes are
itemized and specific to each product selected in the returns process. If a
return is started online, please follow the shipping instructions provided and
do not bring it to a Faherty store location. If you would like to return your items
in-store, please allow the store associate to initiate and complete the full
returns transaction.

For online returns and exchanges, please visit our Returns Center to begin the selection process. You will be provided the option of bringing your item to a designated returns location or printing a prepaid shipping label to send it back to us. For most orders, the moment your label or QR code is scanned at drop-off, you will receive your refund. A successful and complete refund is contingent upon a parcel being delivered back to our warehouse with the original return label and all listed contents, unworn and unwashed with original tags. Returns containing large numbers of items may require further inspection before a refund can be issued. Please be sure to follow all instructions to avoid any delays. If shipping with a label, please only include items in the box that you have selected for that return to prevent processing issues. Separate purchase orders must be completed as separate returns. You'll receive a confirmation email when your return has been processed. Please allow 2-5 business days for your refund to show up in your account.

We are happy to offer direct exchanges for a new size through our Returns Center. Select the
item for exchange, then select the color and size of your desired exchange item. Please note,
the order for that newly selected size is pending until your return is delivered to us and
inspected. It is not reserved or guaranteed. For Return Bar exchanges, as soon as your original
item(s) are scanned at the Returns Bar, your new order will process and ship out. For box and
ship returns, your exchange order will process as soon as your original item(s) are received
back and confirmed by our warehouse team. If you are exchanging, we recommend sending
your original item back as soon as possible to secure your replacement order.

If you are looking to exchange your item for a new color or style, please do so by processing a
standard return. You are then welcome to repurchase a new style in one of our stores or from
the Faherty website at your discretion.

For Happy Returns Bar returns, the moment Happy Returns QR code is scanned at drop-off, you will receive your refund.

For Mail-In Returns, a successful and complete refund is contingent upon a parcel being delivered back to our warehouse with the original return label and all listed contents, unworn and unwashed with original tags. Returns containing large numbers of items may require further inspection before a refund can be issued. Please follow all return instructions to prevent delays.

Returns in the "started" status that haven't been dropped off at a Return Bar or shipped within 30 days will automatically expire. 

If you create two separate returns they must be sent back in separate boxes with their relevant labels.  Separate purchase orders must be processed as separate returns. The labels provided with each return transaction are itemized and order specific. Mixing returns can cause processing errors and delays in completing your refund. If you have multiple returns from different orders, we recommend using the convenience of a Happy Returns Bar so you can bypass packaging altogether. 

We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, select the items you wish to return, and indicate the return reason. Then, locate a Returns Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute. No box or label needed!

Please note, the Returns Bar can only accept returns with 10 or fewer items. If you'd like to initiate a return with more than 10 items, you can still process that return by printing a label online through Happy Returns and sending your items back to us directly.

Yes! By processing an exchange via our returns portal, your discount will automatically be applied. If you are exchanging for a new item and have an applicable discount code, please reach out to hello@fahertybrand.com and we will be happy to honor that discount for you. 

Yes! Online purchases can be returned or exchanged at any of our Faherty Brand store locations. For more information on our store locations, please visit the Locations page.

Your in-store purchases can be returned to any official Faherty Brand store location. If you are unable to make it to one of our stores, please utilize the chat feature on our site to initiate a return through the mail for your in-store purchase. Your refund will process as soon as your items are received and processed back into inventory.

Gifts can be returned/exchanged at any of our store locations within 60 days from the time of purchase. This timeframe may be temporarily extended during the holiday season. Gift returns and exchanges from online purchases can also be initiated online with the original order PO number, or the email address and first/last name of the purchaser. 

To complete an online gift return for merchandise credit, navigate to our Returns portal and select “Received a gift? Start here” before initiating the return. Once your return is scanned at a drop off location you (the gift recipient) will be issued merchandise credit for the price paid for the item(s). If you require further assistance please contact Customer Service for help.

Cash purchases must be returned to an official Faherty Brand store location. If an email address was not provided at the time of purchase, a receipt will be required. Cash purchases cannot be returned through our online portal.

Please contact the third-party store you purchased from directly for their returns policy. All items purchased through our stockist channels still fall under our quality guarantee. However, they are only eligible for a merchandise credit of the current selling value of the item, unless a receipt can be provided showing the original price paid. If a receipt is provided, merchandise credit will be honored in the amount originally paid. Faherty Brand cannot refund third-party purchases to the original form of payment, only merchandise credit can be issued for third-party damaged items.

When you purchase a non-Faherty brand item from our site, you will receive a separate email from that providing retail partner. Should you need to make a return, please follow that retailer’s instructions. You will be provided a prepaid label to return your item to that company’s warehouse. Your refund will be issued when your item(s) are received into that store’s inventory. In-store purchases of non-Faherty Brand items can be returned at any Faherty store location. If you can’t make it to a Faherty store location, please contact the store you purchased from by phone. 

Final sale items are not eligible for returns or exchanges. This includes items purchased at one of our sample sales. Please note that items will be marked as Final Sale on their product pages. 

If the item was purchased within the last five years and experiences a
performance issue, please let us know and we will make it right. Just fill out
and submit our Guarantee Of Quality request form to start the process.

If the item is no longer wearable due to defective manufacturing and cannot be
repaired, we may issue a replacement / merchandise credit for the item’s
purchase price. If no proof of purchase is available, we may issue a
merchandise credit for the current or last selling price. Issues due to wear and
tear and those not covered under the guarantee will be at the discretion of the
customer experience and store teams.

Please note that in cases where the garment is repairable and still reasonably
wearable, repairing is one of our options offered to extend the life of your
beloved Faherty item and keep our clothing out of landfills.

Problems eligible for repair, merchandise credit, or replacement under our
Guarantee include, but are not limited to:

• Broken or missing buttons
• Snaps or hardware
• Tears at seams that can be resewn or repaired
• Basic restitching on seams and hems
• Certain zipper issues
• Failing seams that are unable to be repaired
• Irregularly patterned holes in the fabric (usually more than six)
• Discoloration due to defect, not improper care

Problems ineligible for guarantee coverage include, but are not limited to:

• Shrinking or stretching, bleaching, pulls or pilling, heat damage, or the normal wear and tear that occurs after frequent use of the product. 
• Non-Faherty branded items and accessories are excluded from the Guarantee. Please contact these brands directly. 

Please note that if your item is not covered under our Guarantee, you are
welcome to contact our customer experience team using this form, or you may list
select items on our resale site, Second Wave, where your pre-loved Faherty pieces
start the next step of their journey.

This policy protects our people and our planet, please use it responsibly. If
you’d like to know more about our Guarantee, please don’t hesitate to reach
out to us at hello@fahertybrand.com and we would be happy to assist.

Our garments are manufactured all over the world as certain factories and regions have different specialties. Currently we produce most of our products in Peru, India, China, and Turkey, and a few are made in the United States. Ethical manufacturing is important to us and when possible, our design and production teams visit our factories to be fully involved in the production process. Over the years, we have worked to develop close relationships with these factories to ensure our garments are made with a high degree of quality that we can guarantee. 

Our team expertly crafts custom fabrics combined with specialized washing and dying techniques to create our garments. Please follow your garment’s specific care instructions (located on the inside tag or on the product’s page)  to extend the longevity and performance of your items.

Please click here to learn more about our mission for a more sustainable fashion industry. 

If you would like to be notified when a style or size is going to be restocked, navigate to that product page to sign up for notifications. On the product page, select the desired size, then click  JOIN THE WAITLIST. Ensure the correct size is indicated, then input your email or phone number to be alerted to the item’s availability. Once the item is restocked, you'll be immediately notified by email.

Should stock of your desired item be replenished, you will be notified by email. Signing up for a waitlist does not guarantee your selected style will be restocked soon, and does not reserve the item for you. Our design team regularly updates our inventory with new colors, cuts, and styles so not every item comes back season to season. If you have specific inventory questions, please reach out to our customer service team at hello@fahertybrand.com and we will do our best to help.

Our website is a strong reflection of our current inventory levels across all Faherty locations. However, let us know at hello@fahertybrand.com if the item you're interested in is out of stock and we'll do our best to track one down for you at one of our retail locations.

Each garment comes with instructions specific to its fabric, construction, and dyes. Please refer to your item’s inner tag for the most relevant information. 

General Care Instructions

• Wash all pieces with cold water on delicate or hand wash cycles and allow to air dry 
• To ensure the longevity of your garment, we do not recommend putting any items in a dryer for extended periods of time. Dryers run at very high temperatures and can compromise natural fabrics. If items shrink after being put in the dryer, they are ineligible for lifetime guarantee benefits.
• Wash garments inside out to protect buttons and delicate fabrics.
• For all Indigo or Garment dyed pieces, wash alone or with like colors on a delicate cycle by itself for the first few times, as these are prone to bleeding.
• Due to the dye used in the Indigo pieces there may be a faint odor, which is normal. Once the piece has been washed the dye smell will fade. 
• Please lay all sweaters and sweats flat to dry to prevent stretching the material or causing threads to pull. 

Other tips: 

• Run a “ghost” cycle in your washing machine after using bleach to ensure that the chemicals do not affect the next washing load.
• For any pulls in material, do NOT cut the thread. A bobby pin can be used to pull the thread back through or please take the item to a tailor for further repair.
• It is only natural for a bit of pilling to occur on soft sweater materials including our Legend Collection. We recommend the use of a cashmere comb from time to time to keep your items looking new!

To sign up for our Loyalty Program you will need to sign up for a Faherty Brand account on our website. Please navigate to the Create an Account section on the homepage and enter all pertinent information. From there you must choose to Opt-In to participate. 

Points accumulate and convert to rewards as follows: 100 points = $10 in Rewards. Once Members reach 100 points, $10 in Rewards is issued, and 100 points are deducted from the account. Members may redeem rewards by:

1. Visiting a Faherty store and providing their account email to an associate.

2. Selecting the Rewards box at checkout online at Fahertybrand.com or in the mobile app.

The full value of Rewards will be deducted from the account, even if the cart value is less than the Rewards value. Rewards are promotional and cannot be redeemed for cash or store credit. Note that Company may adjust Points earning and redemption procedures without notice.

Rewards may only be redeemed up to $50 (500 points) per transaction. If a Member returns merchandise purchased with Rewards, those points will be adjusted accordingly. Rewards cannot be applied to gift card purchases.

Returns must be made according to our return policy, available at Faherty Brand Returns.

• Full Refunds: If a Member returns an entire order placed online, the points earned from that purchase will be deducted from their account. If a reward discount was used, the points used for the discount will return to the Member's account within 24 hours once the order is marked as refunded. Note that a Member’s point balance may become negative in certain cases.
• Partial Refunds: If a Member returns part of an order, points will only be earned for the amount retained after the partial refund. For orders where points were redeemed, Members will receive points only for the refunded amount.
• Order Cancellation: Points from a canceled order will be returned within 5 business days.
• In-Store Returns for Online Orders: If an online order is returned in a Faherty store, please contact Customer Experience at hello@fahertybrand.com to assist with points adjustments.

Yes, Members may use up to $50 (500 points) in combination with promotional codes unless stated otherwise. Points cannot be redeemed on third-party merchandise.

Tier gifts are rewards automatically added to Member accounts upon reaching MVP and Legend status, provided Members are opted in to receive marketing communications. Each Member is eligible for one tier gift: MVPs receive a $30 gift (300 points), and Legends receive a $50 gift (500 points). Additional terms and conditions may apply.

Points expire 6 months after the last activity date. Activity includes:

• Making a purchase
• Receiving a perk or reward (excluding Birthday and Anniversary campaigns)
• Completing or sharing a referral
• Redeeming points or coupons
• Creating an account

Members who remain inactive beyond the 6-month period will lose their accrued points.

Points should be reflected in your account within 24 hours after a purchase. 

Please be sure to log in with the same email address every time you make a purchase to be sure your Loyalty points accumulate. If you change email addresses and need to switch accounts, please reach out to hello@fahertybrand.com so we can move your account information over. Points cannot be shared between parties and Loyalty accounts from multiple individuals or multiple emails will not be combined. 

For more information on our Rewards Program please head to the following landing page which holds further information that is directly related to the Perks Program: https://fahertybrand.com/pages/rewards