Shipping & Returns
RETURNS & EXCHANGES
If you aren't happy with your item, we offer free returns* and have made it so easy to do.
- Do it yourself:
- Visit our stores: Stop by one of our stores and our store associates will be happy to process any eligible return or exchange.
- Let us do it for you: We are happy to help. Get in touch with us by calling +1 (877)-745-8994 or emailing email@example.com. We're available 10am-7pm EST Monday-Friday and 12pm-6pm EST Saturday-Sunday.
Ground shipping is free on orders over $95 (within the continental US.) See map below for estimated transit times via Ground.
It is our mission to bring you the highest quality product made from the world’s finest materials. If your item has faulty materials or construction, we will offer you an exchange or return. Email us at firstname.lastname@example.org and we will process your refund or exchange.
INTERNATIONAL RETURN POLICY
Unfortunately, we are not able to issue pre-paid return labels to our international customers. If you would like to return an item we shipped internationally, please email email@example.com for instructions.
- For your ultimate convenience, the shipping costs includes all international shipping and handling fees such that your order will be shipped to your door with no costs on delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process. Important notes: Most shipments are first delivered to our trusted freight forwarder in North Carolina for processing. Please don’t be alarmed if you see your shipment first arrives in North Carolina. After 1-2 business days your shipment will be on its way to you
- Faherty has partnered with Yakit offering our products to over 60 countries. You can now shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs and tax) when you checkout. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.
You will receive a quote for duties and taxes during checkout, which constitutes the "importation costs". The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order, and no additional fees will be collected at the door.
If you have any further questions about the return process, please email us firstname.lastname@example.org or call us at 877-745-8994