Orders

Shipping confirmation emails for orders will send out once shipments have been packed up and passed over to the shipping carrier for delivery. These emails will contain a tracking number,  which can be used to follow and track packages in real time.

If you wish to cancel or change your order please email hello@fahertybrand.comimmediately so that we can try to accommodate. Please note that depending on where the order is within the shipping process, we may not be able to make any changes to it. 

If an error is made on an order we will try our best to catch and fix it before the order is processed within the system. However, depending upon where the order is within the shipping process, we may not be able to make any changes. Please note that Faherty Brand is not responsible for any errors made within an order on behalf of the customer.  

Currently, we are not able to provide gift wrapping or gift notes for E-commerce orders. However, if an order is placed directly with a store, gift wrapping and notes can be added. To place an order with one of our retail locations,please call them directly to check inventory and provide details.

Gift wrapping paper is also available for purchase on our website and can be sent directly to you for any gifting needs.

We are now offering International shipping through our website. Please change the flag on the top left corner of the website homepage  to your country of origin to see prices in your local currency. For all international orders, taxes and duties will be applied to the order total. There is currently a flat fee shipping cost for international packages, which will deliver your order within the fastest time frame. We do not have control to change or adjust the shipping cost as these come directly from our third party shipping provider. 

Currently we accept Visa, Mastercard, Amex and Discover. We can process payments through PayPal, Shopify Pay, Amazon Pay and Klarna. 

Returns and Exchanges

Domestic: Eligible items can be returned up to 60 days after purchase. Items marked as  final sale cannot be returned or exchanged. Hemmed or washed/worn items cannot be returned or exchanged. Items without their original tags or sanitary stickers cannot be returned or exchanged. Shipping is non-refundable. Items purchased through 3rd party stockists must be returned or exchanged at the retailer where they were originally bought.

International: We are only able to offer free returns on domestic orders at this time.* We are more than happy to accept a return from an international destination, however customers will be responsible for return shipping costs. If you choose to make an international return please email hello@fahertybrand.com with the items you are sending back, as well as the tracking number of your personal label so that our warehouse teams will be aware.

Faherty Brand is not responsible for any return made with a personal return shipping label without prior notification.

For domestic returns and exchanges, please visit returns.fahertybrand.com to have a prepaid return label emailed to you. You'll receive a confirmation email when your return has been processed, usually within 10-15 business days. Please allow up to 48 hours for the refund to show up in your account.

For international returns and exchanges, please visit
https://web.global-e.com/returns/portal/oQNL

Returns take up to 10-15 business days to process. Refunds will be issued once merchandise has been received at our warehouse and added back into inventory.

Final sale items are not eligible for returns or exchanges. Please note that items will be marked as Final Sale on their product pages. 

Fit Guide/Size Charts

You can find the size guide for an item on each product description page. Just select “Size Guide” and it will show you that item’s relevant measurements. 

Our products should run true to size and we recommend that you choose your normal size when purchasing. If you have any specific questions about fit, please feel free to contact one of our stores directly for more detailed info.

If an item does not fit, we offer free size exchanges, which can be initiated within our Returns Portal

In Men’s sizing, we offer XS-XXL and 28-42 in bottoms. In Women’s sizing we offer XS-XL and 24-30 in bottoms. We also offer Kid’s sizing from 0-2 through age 10.

Lifetime Guarantee

It is our mission to bring you the highest quality product made from the world’s finest materials. If your item has faulty materials or construction due to a manufacturing issue, we would be happy to exchange it out or issue a return. 

If you are confused as to what is eligible under this guarantee please reach out to us at hello@fahertybrand.com as we would be happy to help assist.

Button issues including falling off, cracking, broken snaps etc. 

Tears at the seam 

Sun damage 

Holes in material 

Discoloration of Natural dye

Zipper issues

Shrinking 

Bleaching 

Pulls/Pilling on the fabric 

Heat Damaged items 

Washed, Worn or Altered items

Wear and Tear after 1 year’s time

Loyalty Program

To sign up for our Loyalty Program you will need to sign up for a Faherty Brand account on our website. Please navigate to the Create an Account section on the homepage and enter in all pertinent information. From there you must choose to Opt-In to participate.

For more information on our Rewards Program please navigate to the following landing page: www.fahertybrand.com/pages/rewardsand scroll down to the FAQ section, which will hold further information that is directly related to the Perks Program.

Only one reward code can be used per transaction.  Reward codes cannot be combined with any other discount and are valid for one-time use only. 

Out of Stock

If you would like to be notified when a style or size is going to be restocked, navigate to that product page and click the variant you'd want and input your email into the corresponding field. Once it's restocked, you'll be immediately notified by email.

Let us know at hello@fahertybrand.com, if the item you're interested in is out of stock and we'll do our best to track one down for you at one of our retail locations.

Faherty makes every effort to only display items that are currently in stock and available to ship, however, there may be instances from time to time where we run out of stock in an item. In these instances a member of our Customer Experience team will notify you and provide one of the three following options: 

Full Refund back to the original form of payment 

Merchandise credit for the amount paid for the item 

One Time Courtesy Replacement* 

Please note that this replacement will only be eligible for a size or color exchange of the same item. If the replacement is returned for whatever reason, it is only eligible for the actual amount paid for the original out of stock item.

Products

Our garments are manufactured all over the world as certain factories and regions have different specialties. Currently we produce most of our products in Peru, India, China, and Turkey, and a few are made in the United States. Ethical manufacturing is important to us and when possible, our design and production teams visit our factories to be fully involved in the production process. Over the years, we have worked to develop close relationships with these factories to ensure our garments are made with a high degree of quality that we can guarantee. 

Our team expertly-crafts custom fabrics combined with specialized washing and dying techniques to create our garments.. Please ensure proper care to extend the longevity and performance of your items.

Care Instructions

For eligible items: Wash all pieces with cold water on delicate or hand wash cycles and allow to air dry 

To ensure the longevity of your garment, we do not recommend putting any items in a dryer for extended periods of time.

Please lay all sweaters and sweats flat to dry to prevent stretching the material or causing threads to pull. 

If items shrink after being put in the dryer, they are ineligible for lifetime guarantee benefits

Wash garments inside out to protect buttons and delicate fabrics

For all Indigo or Garment dyed pieces, wash alone or with like colors on a delicate cycle by itself for the first few times, as these are prone to bleeding.

Due to the dye used in the Indigo pieces there may be a faint odor, which is normal. Once the piece has been washed the dye smell will fade. 

Run a “ghost” cycle in your washing machine after using bleach to ensure that the chemicals do not affect the next washing load 

For any pulls in material, do NOT cut the thread. A bobby pin can be used to pull the thread back through or please take the item to a tailor for further repair.

Discounts

Discounts cannot be combined for any reason. You may reserve applicable discount codes for future purchases within set promotional windows. Please note that certain discounts do expire and codes that are no longer valid will not be able to be used within the system. 

Our first time shopper code is Welcome20 

We honor one-time price adjustments within 7 days of receiving an item. Please reach out to us at hello@fahertybrand.com to ensure that we can help adjust this.

A flash sale is a short-term promotion that is run on a certain collection of items. Please note that discounts on specified items will only be valid within the promotional window.

Shipping (Domestic and International)

We currently use FedEx as our shipping carrier and applicable rates are populated on the shipping page at checkout. Please note that the fastest shipping methods based upon the shipping address of the order will populate. FedEx Ground shipping is free on orders over $100 (within the continental US.) For orders under $100, a shipping fee will be added. For faster shipping options, please refer to the rates listed during checkout.

To place an international order, please change the flag on the website to your country of origin to see product and shipping prices in your local currency. There is currently a flat fee for international packages, which is the cost of the shipping level that will deliver your order within the fastest time frame. Shipping rates are populated by our third party provider and cannot be changed or adjusted.

If you purchased more than one item, your order may come in separate packages depending on product inventory within our warehouse. If an item is not available there, we will try our best to fulfill the remainder of the order from one of our retail locations. You should receive a shipping notification for each shipment as it’s processed. 


Lost Packages

Please reach out to our Customer Experience  team right away at hello@fahertybrand.com to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent. There will be a 24 hour waiting period from when the claim is filed and when the new order is confirmed. 

In certain instances, for reasons beyond our control, packages are returned to sender. It is the responsibility of the consumer to let our Customer Experience team know if an order never delivered and is being sent back to the warehouse. Return to Sender packages will be replaced upon confirmation of the order being shipped back to us. Once a package has been confirmed as returning to sender, we will make every effort to replace the original order and reship it out to you. However, some items may have gone out of stock within the shipping time frame. For these pieces, we would be happy to issue either a refund or merchandise credit. 

If you are requesting a full refund for a returned package, the order must be received back by the warehouse before refunds are issued.  

*Faherty is not responsible for delays in shipping or delivery due to forces outside of our control such as weather, carrier delays etc.. 


We can currently ship to P.O. Boxes. If a shipping address contains a P.O. Box, the shipping carrier options will automatically adjust to USPS. 

We do ship to APO bases and our system should allow for an APO address to be put in when entering the shipping address for an order. If you are shipping to an APO base your order must go via USPS. 

Retail Stores

A full list of our store locations can be found here

Inventory in stores and online will be similar but may vary at times.  Our website will have a full assortment of items and retail locations will usually have seasonal assortments. Please call your local store for specific product inquiries or reach out to our Customer Experience team at hello@fahertybrand.com and they can help. 

As we begin to reopen our stores, your health and safety -- as well as that of our staff-- are our top priority. We’ll be taking every possible precaution to ensure your wellbeing, from providing hand sanitizer and face masks to doubling down on our cleaning measures and keeping store capacity limited. All customers and staff are required to wear a mask and social distance while in the store vicinity. 

Wholesale/Stockists

Please refer to our Locations Page for further information on our stockists and where you can locate them. 

If you are interested in opening up a wholesale account with us please fill out the following form and a member of our Wholesale Team will reach out to you 

All damaged items that are purchased through our stockist channels will only be eligible for a merchandise credit of the current selling value of the item, unless a receipt can be provided showing the original price paid. 

For any inquiries regarding a refund back to the original form of payment please reach out to the store from which the item was purchased

Pre-Order

If an item is on pre-order, it means we are still awaiting its arrival from our factory to the warehouse. We try our best to forecast arrival dates for pre-order items, however dates may be subject to change based upon external circumstances. For any questions on pre-order items please reach out to our Customer Experience team directly at hello@fahertybrand.com

We try our best to forecast arrival dates for items, however these are subject to change. Once an item has arrived in the warehouse it takes 1 to 2 business days to process and send out. 

Press

For any collaborations please reach out to press@fahertybrand.com as we would love to hear from you!

We do currently offer an Affiliate program which can be found at the following link: fahertybrand.com/pages/faherty-affiliate-program

Additional Information

We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions.