To answer what you may already be wondering, yes we are real humans sitting in our NYC HQ who answer your emails, chats and phone calls. I have talked to some of you on the phone about which size shirt to get your other half, emailed about the differences between cotton vs linen, or live-chatted on our website about how we'll get that swimsuit to you before you leave on your trip to Costa Rica tomorrow (jealous). But for those of you who I haven't had the pleasure to talk to, I want to let you know we're here to help. Reach out and tell us what you wanna know.
1. I SAW YOU GUYS OFFER A "GUARANTEE OF QUALITY." SOUNDS AWESOME, BUT WHAT DOES THAT REALLY MEAN?
It’s exactly how it sounds! Button fell off? Drawstring unraveling? A hole in the seam? No Bueno. If there’s ever fault in the construction or material of your purchase, we will do our best to repair or replace it for you. Seriously. Just let us know.
2. WHERE IN THE WORLD ARE YOUR PRODUCTS MADE?
We make things all over the world in order to make our product with the best partners possible. Certain factories and regions have different specialties. We currently produce in India, China, Peru, and the United States. Ethical manufacturing is important to us, and our design team visits our factories to be fully involved in the entire production process. We work to develop close relationships with them to ensure our garments are made at the high quality we guarantee. As a young company, we are always eager to improve. We’re constantly exploring other factory possibilities and are open to finding new partners, as long as a factory provides the crucial combination of high production quality and ethical standards.
3. SOME OF YOUR STUFF SEEMS EXPENSIVE, WHAT'S THE REASON BEHIND THIS?
We’re not a fast fashion brand and don’t cut corners. We use really high quality fabrics that we design ourselves, make smaller units of each product, partner with good factories, and produce clothes that should last a lifetime. These things lead to a higher price point, but it’s worth it. If you buy product that lasts longer, hopefully it’ll save you money in the long run and lessen your environmental impact.
4. I LOVE THIS SHIRT...WHEN WILL IT BE ON SALE?
Who doesn’t love a sale? The best way to find out about them? Right here! Keep on opening these emails and follow us @FahertyBrand, and we’ll keep you in the loop. We don’t keep secrets, so if we have something exciting happening, we want you to know. Also, heads up: we’re still a small company and don’t make large quantities of each style, so if there's something you really love we suggest nabbing it while you can. We usually do 2 big sales per year, but no guarantees your favorite shirt will still be available.