Shipping & Returns

SHIPPING POLICY

FREE DOMESTIC SHIPPING

Shipping is free on all US Domestic orders. Check the map below for estimated transit times via FedEx Ground. 

SHIPPING SCHEDULE

Orders placed weekdays before 12pm EST ship the same day.
Orders placed after 12pm EST or on weekends/holidays ship the next business day.

DELIVERY TIME IN BUSINESS DAYS

 

RETURNS & EXCHANGES

FREE, EASY RETURNS

DO IT YOURSELF: Visit fahertybrand.returnly.com to initiate a return and you will be emailed a prepaid return label.
 
WE CAN HELP: You can speak to a team members in our NYC offices by calling +1 (877)-745-8994 or by emailing hello@fahertybrand.com. We're available 10am-7pm EST Monday-Friday and 12pm-6pm EST Saturday-Sunday. 
   
Eligible items can be returned up to 60 days after purchase.
       
Once your package has been received and inspected, your refund will be issued in the original form of payment within 15 business days. You'll receive a confirmation email once your return has processed, please allow up to 48 hours for the refund to be available in your account.
     

Note: Items marked FINAL SALE are not eligible to be returned or exchanged.

    

EXCHANGES

Visit https://fahertybrand.returnly.com and choose to receive an Instant Refund to place a new order right away.

      

VISIT US IN STORE 

Returns or exchanges for items purchased online can be completed at any of our retail locations.

Soho, NYC  102 Thompson St. New York, NY 10012
Malibu, CA  3835 Cross Creek Rd. Malibu CA 90265
Newport Beach, CA  3416 Via Oporto, Newport Beach, CA 92663     
Nantucket, MA  0 Candle St. Nantucket, MA 02554 (June- September)    

 

    

QUALITY GUARANTEED

If through fault in construction or material your item can be returned to us at any time for an exchange or refund. It is our mission to bring you the highest quality product made from the world’s finest materials. Just email us at hello@fahertybrand.com

     

INTERNATIONAL POLICY

Unfortunately, we are not able to issue pre-paid return labels to our international customers. If you would like to return an item we shipped internationally, please email hello@fahertybrand.com for instructions.

    INTERNATIONAL SHIPPING 
    Transportation Costs
    1. For your ultimate convenience, the shipping costs includes all international shipping and handling fees such that your order will be shipped to your door with no costs on delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process. Important notes: Most shipments are first delivered to our trusted freight forwarder in Kentucky for processing. Please don’t be alarmed if you see your shipment first arrives in Kentucky. After 1-2 business days your shipment will be on its way to you
    2. Faherty has partnered with Pitney Bowes offering our products to over 60 countries. You can now shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs and tax) when you checkout.  Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.
    Importation Costs

    You will receive a quote for duties and taxes during checkout, which constitutes the "importation costs". The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order, and no additional fees will be collected at the door. 

       

    Questions?

    If you have any further questions about the return process, please email us hello@fahertybrand.com or call us at 877-745-8994

    *If you are in the NYC area, feel free to come by our store at 102 Thompson St. We can process your return right then and there!